Delivery Services

Nationwide Delivery

Tom's Yard can arrange delivery of your terracotta pots to any UK address (and even abroad!). Through a reliable network of couriers and mixed services, nothing can't be achieved.

Read about the options below.

Rates

1) Local Delivery

A personal delivery service is available and covers the surrounding counties. Get in touch for a quote. Do note, this is more expensive than the standard pallet service > though it is a far better service. Most buyers opt for this.

Areas include:- Cheltenham, Cardiff, Cirencester, Ludlow, Hay-On-Wye, Worcester, Bristol, Chippenham, Bath, Newport, Redditch, Stow-on-the-Wold, Evesham, Birmingham, Tewkesbury, Malmesbury, Swindon... effectively, most of the surrounding counties. Occasionally I'll travel further.

When I deliver it's a full 'white glove' service, meaning your pots will be placed exactly where you would like them to go. On top of this, I offer timed deliveries; So if you require delivery on a specific date & time (when a gardener is around, for example) this can be achieved.

2) Nationwide Pallet Delivery - Free on orders over £300

Kerbside pallet delivery is charged from £45 per pallet. This covers mainland England & Wales. For Scotland & offshore locations, get in touch for a standard quote.

Your pot(s) will arrive on a pallet as a kerbside service. Disposal of waste and moving the goods is your responsibility. This takes 2-3 days in transit and is a weekday 9am - 5pm service. Saturday's are available, however at a premium surcharge. I typically advise for you to allow at least 5 working days to receive your pallet order.

If you would like to check with regards to what can fit on a pallet, do get in touch.

If you are not ready to receive your order, I offer 1 month of storage free of charge.

3) Nationwide Courier Delivery

A more personal courier service covering substantial orders and other large items is available, subject to quotation.

For large orders of multiple pots, I much prefer to use a courier. This often works out to be more cost-effective than sending multiple pallets, offers you a more personal service and saves you needing to dispose of the packaging that arrives with a pallet service.

To discuss a quotation or the logistics of your delivery before ordering, get in touch.

FAQ's

Can you fit more than 1 pot on a pallet?

In most cases, yes.

Most of the planters up to 65/70cm can be stacked or lined up so that multiples can safely fit on one pallet. Medium > Large vases typically require 1 pallet per pot.

If you are looking at a mixed order, get in touch beforehand to see what can be achieved. I'll never want to overcharge you for sending pots though at the same time, the safety of your pots in transit is paramount.

Can I request a more time specific pallet delivery?

To save you waiting by the window all day, there are surcharges available for timed services.

Depending on your postcode, the rates do change however they are usually around £25 - £35 for an AM / PM slot.

To discuss your additional requirements before placing an order, get in touch.

I work in the week, are weekends an option for delivery?

With regards to my local delivery service, weekend delivery can be an option. I try to reserve weekdays for deliveries because I am needed at the Yard more at weekends however Saturday's & Sunday's can be facilitated, at no extra charge.

With regards to my pallet delivery service, Saturday deliveries are available however there is a premium surcharge for this service of around an additional £50 depending on your postcode. Addresses in London can come at even more of a premium.

I won't be at home to receive delivery. Is this a problem?

With regards to my local delivery service, that is not a problem at all. With instructions, you can tell me where to leave your terracotta pots in a safe space.

With regards to my pallet delivery service, it is not advised in case the delivery firm leave your pallet(s) in an awkward spot. However, with written permission, it can be done.

The problem of not being home to receive a pallet delivery will be that if anything arrives broken, you will not be there to accept or return the pallet. There will then be a charge from the haulage firm to come back to collect the pallet from your home to return the damaged goods that I will need to pass on to you. Though with a slight level of reassurance, since 2020 I have had one single case of a pot arrive broken and this was swiftly sorted.

Can I collect?

Absolutely - collection is never a problem. In case you are hoping to collect a larger pot, do just check that the pot fits in your vehicle. It may sound obvious, but you would be surprised...

Key points to check are:-

A) if rear doors open wide enough to allow for wide pots to enter

B) If a pot turned upside down will fit through the gap in the boot. Don't measure the interior or the boot but the gap between the narrowest trims of the opening.

Returns

In around 4 years of selling terracotta pots, I've not had one single return. However, should the day come - I should be prepared.

If you receive a terracotta pot that you are not happy with - please let me know straight away. I always say, if there is a problem, it can be sorted and I won't be happy until you are happy.