How I ship pots around the UK

Rates

Local Delivery

My local delivery option covers all of the surrounding postcodes from Tom's Yard up to approximately 1hr 45mins each way.

At checkout, after typing in your postcode, you will receive a calculated price for my personal delivery service.

All orders in Herefordshire above £295 are free of charge, starting thereafter from £40 working up to £90 to visit towns, cities and villages throughout the surrounding counties.

When I deliver it's a full 'white glove' service, meaning your pots will be placed exactly where you would like them to go. On top of this, I offer timed deliveries; So if you require delivery on a specific date & time (when a gardener is around, for example) this can be achieved.

Nationwide Pallet Delivery

Kerbside pallet delivery is charged at a £50 per pallet for pot orders. This covers mainland England & Wales. For Scotland & offshore locations, get in touch for a standard quote.

This is most popular for single orders or orders of multiple pots than can be grouped together.

If you would like to check with regards to what can fit on a pallet, do get in touch. If you tell me your provisional order I will be able to let you know.

Your pot(s) will arrive on a pallet as a kerbside service. Disposal of waste and moving the goods is your responsibility. This takes 2-3 days in transit and is a weekday 9am - 5pm service. Saturday's are available, however at a premium surcharge. I typically advise for you to allow at least 5 working days to receive your pallet order.

If you are not ready to receive your order, I offer 1 month of storage free of charge.

Nationwide Courier Delivery

A courier service covering substantial orders and other large items is available and subject to quotation.

You can find more information on that service over on this page

For large orders of multiple pots, I much prefer to use a courier. This often works out to be more cost-effective than sending multiple pallets, offers you a more personal service and saves you needing to dispose of the packaging that comes with a pallet service.

To discuss a quotation or the logistics of your delivery before ordering, get in touch.

FAQ's

Can you fit more than 1 pot on a pallet?

In most cases, yes.

Most of the planters up to 65/70cm can be stacked or lined up so that multiples can safely fit on one pallet. Large urns that are more of an awkward shape typically require 1 pallet per pot.

If you are looking at a mixed order, get in touch beforehand to see what can be achieved. I'll never want to overcharge you for sending pots though at the same time, the safety of your pots in transit is paramount.

Why is pallet delivery so expensive?

When you order an £80 dress and pay £5 for postage, it seems absolutely reasonable. Though when you order a £120 pot and pay £50 for pallet delivery, it can appear expensive - so this is a question I hear very often.

Sending pots on pallets is, for a start, the most cost-effective method I can transport terracotta pots around the UK without resorting to couriers.

Secondly, it is a very safe method of sending pots.

Thirdly, the fee charged on the website doesn't actually cover the true costs. On average a pallet costs me £59 with my haulage firm... Then there is the pallet itself at £5 followed up with the costs of packaging (tape, wrap, pallet strapping equipment.... all cardboard is recycled) which I'd estimate to be £3. So, all in, it costs on average just under £70.

No matter how small or large your pot is, this is the cost of sending one pallet. The good news is that I can fit multiple small-medium terracotta pots on one pallet, so once you start ordering multiples, the shipping contribution of your order shoots down.

Can I request a more time specific pallet delivery?

To save you waiting by the window all day, there are surcharges available for timed services.

Depending on your postcode, the rates do change however they are usually around £25 - £35 for an AM / PM slot.

To discuss your additional requirements before placing an order, get in touch.

I work in the week, are weekends an option for delivery?

With regards to my local delivery service, weekend delivery can be an option. I try to reserve weekdays for deliveries because I am needed at the Yard more at weekends however Saturday's & Sunday's can be facilitated.

With regards to my pallet delivery service, Saturday deliveries are available however there is a premium surcharge for this service of around an additional £50 depending on your postcode. Sadly Sunday's are not an option.

I won't be at home to receive delivery. Is this a problem?

With regards to my local delivery service, that is not a problem at all. With instructions, you can tell me where to leave your terracotta pots in a safe space.

With regards to my pallet delivery service, it is not advised however with written permission from yourself it can be done.

The problem of not being home to receive a pallet delivery will be that if anything arrives broken, you will not be there to accept or return the pallet. There will then be a charge from the haulage firm to come back to collect the pallet from your home to return the damaged goods that I will need to pass on to you. Though with a slight level of reassurance, since 2020 I have had one single case of a pot arrive broken and this was swiftly sorted.

Can I collect?

Absolutely - collection is never a problem. In case you are hoping to collect a larger pot, do just check that the pot fits in your vehicle. It may sound obvious, but you would be surprised.

Key points to check if in smaller cars are if rear doors open wide enough to allow for wide pots to enter or, in the case of a low car, if a pot turned upside down will fit through the gap in the boot. Don't measure the interior or the boot height but the gap between the narrowest trims.

Returns

In around 4 years of selling terracotta pots, I've not had one single return. However, should the day come - I should be prepared.

If you receive a terracotta pot that you are not happy with - please let me know straight away. I always say, if there is a problem, it can be sorted and I won't be happy until you are happy.